PrivateVPN Review

I sent this email

There is something very wrong with your software. After I get done using it, my computer has 66 thousand temp files, I can’t get on the Internet any more I have to restore my computer to get it to work again. What is going wrong? It won’t connect.

And received this from them

1. We answer emails within 24 hours, like other VPN providers and companies. But we ALWAYS trying to answer as soon as possible.

Paypal answer emails from customer within 24 hours if you’re VIP and 48 hours for normal customers. What expectations do you have, if you compare us with other normal companies?

2. Theres NOTHING in the source code for the client that writes files in temp. Temp are used by all programs and I have 30 000 files in my temp. Why do you even think it’s our client? Have you’ve investigated all files?

3. We need a complete log, which you find under: C:Program Files (x86)PrivatVPNlogsopenvpn

4. You seems to be technical enough to know about temp, how can you don’t know that you need to close a application to be able to remove in. You can’t have our client started and try to delete it. Doesn’t work and will never work with any program. Close privatvpn.exe in taskmgr and remove this folder: C:Program Files (x86)PrivatVPN

5. And by emailing Paypal, what do you expect them to do? Sorry but do you honestly thing they care about “I’ve emailed PrivateVPN 9 hours ago and still no answer” when they answer their customers within 24 to 48 hours?

6. Our VPN client are used by thousands of customers. If our client or service wouldn’t work, then we wouldn’t exist since 2009. Don’t you agree?

Normally when a customer email about a issue, they wait for an answer before pointing on us that our client doesn’t work.

My reply to them

Dramatize????? when my computer won’t log on. and my network ends up screwed.

I see you have no fix for the software problem your software caused. Your right Pay Pal don’t care and seem you don’t either.

I have all ready removed your software and all my problems are gone and temp file problem is gone also.

I am very unhappy with your service.

The connection drops consistently on all servers. The VPN connection remains stable through UDP, but the routing through the VPN across the internet drops every 5 to 10 minutes.

I have a 60mb cable internet connection, with privatevpn my internet speed reaches the same 60mb. So Excelent speed.

With only 7 euros per month it has an excellent price for the service you get.

I have no opinion for their support, as i have not needed it.

Good VPN, using it for years now, main issue, it sudently got expensive, as fuck

-.-‘

Good service. I mainly use it for watching US, uk tv plus occasional torrents