BTGuard Review

What. a. complete. pile.

This is fine for torrents with thousands in the swarm, but on small private trackers, proper connectability is a must. I’ve finicked with port forward god knows how many times, still not connectable.

I’ve only been able to fully connect to the VPN twice, and only when I have PPTP and tunnelblick both supposedly connected.

Best part is, instead of being able to use the server a mere 500 miles away from me, on both occasions i’ve connected to one in the netherlands. speeds suck, 4 megs down, 1.2 up.

Support is non-existant, there’s no forums, there’s no suitable FAQ, complete waste of money, just unsubbed from my paypal account, stoked to give these charlatans a boot and try someone else. I have no problem giving my money to someone else who deserves it. f you btguard.

I had zero problem getting this installed and running with uTorrent, after following the Advanced Install directions and some advice on Lifehacker. I tested, retested, and then tested again and I am being routed through Germany, the Netherlands, and Canada. I think it is a hell of a deal.

1 star for Price, If I was able to I’d give a -10 for Support as I got None! Stars for, Speed, Reliability & Protection I can’t give Any! As I was Never able to get logged in and Never got to try it out! My short time with BTGuard what I paid for did Not work! After reading the reviews here and a few other sites about BTGuard I went to my PayPal and canceled the monthly subscription. Signed up April 14th, after many hours threw that night. Going to bed, getting up the next day. Trying a few more hours still Not getting Anything. I went to my PayPal and canceled the month to month payments! Now it’s just a matter of getting my money back! I seen this site in my search results, looking for BTGaurd’s website. Like a fool I went straight to their site and spent $9.95 for NOTHING!

I have received TWO, read ’em TWO, copyright infringement notices while allegedly being protected by BTGuard. BTGuard Support’s first response to problems was a circular argument merely directing me back to their website for answers. They have failed to respond to any other communication since then. Protection for all intents and purposes is non-existent; it frequently disconnected without notice; internet access speed dropped to a crawl; as mentioned, Support SUCKS Bigtime; and charging for protection they fail to provide is asinine. If I could give them less then 1 Star they would get it. I wouldn’t recommend this service to anyone.

The speed is bearable, and protection is, from what I’ve read, so-so. Better than not using it, most likely.

Unfortunately, their support is terrible. I made a mistake or renewing a service after few month of not using it (I got a free month trial some time ago). I paid for a year, a second mistake. It took them almost two weeks to start it up. And now, that a month has passed – they turned it off, saying I missed a monthly payment (I paid for a year!). So far, not a single email I sent to their customer service got me a reply, both during the first incident, and now.

Perhaps they’ll turn my service back on in a week or two. But such lengthy and common interruptions due to abysmal customer support/database on their end are something that I am unlikely to tolerate again; BG is not going to get my $$ ever again.